About these terms
These terms cover your use of MyCentre Intranet (“the site”) at https://mycentre.responselondon.co.uk, run by Response London Management Team for members of Response London, a FiveM roleplay community. By signing in you agree to them. If you don't agree, please don't use the site.
These terms sit alongside the Response London community rules. If they ever disagree, the community rules come first.
This is roleplay
Response London is a roleplay community. The site, its courses, qualifications and certificates are for use on our FiveM server only.
- Nothing here is real police, ambulance, fire or medical training, and it doesn't qualify you to do anything in real life.
- Our certificates aren't real-world certificates. Don't present them as if they were.
- The site isn't connected to, or approved by, any real emergency service or government body.
Your account
You sign in with Discord. You need to be a member of the Response London Discord server, and you may need particular Discord roles.
- Keep your Discord account secure. Anything done while you're signed in counts as done by you.
- Use only your own account. Don't sign in for anyone else or let them use yours.
- Your access ends if you leave the Discord server, lose the roles it needs, or an administrator turns it off.
Using the site properly
When you use the site, you agree to:
- be honest in training requests, statements and feedback;
- only book places you intend to attend, and cancel in good time if you can't go;
- treat trainers, assessors and other members with respect, in sessions and on the site;
- not try to get round booking rules, prerequisites or permissions, or get into parts of the site you aren't meant to;
- not upload or post anything unlawful, offensive or that breaks the community rules;
- not copy course material elsewhere without permission from the training team.
Bookings, assessments and qualifications
- Places are given in the order people book. Some courses need approval, or a training request endorsed by your line manager.
- Trainers decide assessment results using the course standard. If you disagree with a result, you can appeal.
- Qualifications can expire and need requalifying. They can also be revoked, with a reason, for example after misconduct. You can appeal a revocation.
- Repeatedly not turning up to booked sessions without cancelling may mean you're asked to wait before booking again.
- We'll try to run every session as planned, but sometimes they're changed or cancelled. We'll tell you if that happens.
If you're a trainer or manager
Extra permissions come with extra responsibility. Only use them for your role, keep other members' information to yourself, record results fairly and accurately, and don't make decisions about complaints or requests that involve you personally.
Messages from us
The site shows notifications on the site. It can also send Discord direct messages and, if you choose, emails. You choose what you get in your notification settings. Every email has a link to stop them.
Changes and availability
We may change the site, these terms or the courses we run. If we make important changes to these terms, you'll be asked to accept them again the next time you sign in. We aim to keep the site running all the time, but can't promise it will always be available or free of errors.
Ending your use
You can stop using the site at any time, and you can ask for your personal details to be removed (see the privacy notice). We may suspend or end your access if you break these terms or the community rules.
Questions and complaints
To ask about these terms, contact us on Discord, or use the complaints and requests page. Our complaints procedure explains how we deal with problems.
Terms version 1.